At Luxe Paris, we are committed to upholding the quality of our products as an authorized distributor of Dorin fragrances. All products purchased from our website are covered by the manufacturer's warranty, which is effective for a period of up to 30 days from the date of purchase.
Warranty Coverage
The manufacturer warrants that the products are in accordance with their intended use and free from defects or hidden defects that may render them unfit for normal use. The warranty includes:
Claims Process
To assert your rights under the warranty, you must inform Luxe Paris in writing of any non-conformity within thirty (30) days of the delivery of the products or the discovery of hidden defects. Please contact our customer support team at [your email address] or by phone at [your phone number].
Resolution Options
Upon verification of your claim, the manufacturer may offer a replacement or refund for non-compliant or defective products. Shipping costs will be refunded based on the invoiced rate, and return costs will be reimbursed upon presentation of supporting documents.
Refunds
Refunds for products determined to be non-compliant or defective will be processed as quickly as possible, and no later than thirty (30) days following the confirmation of the defect. Refunds will be issued via credit to the customer’s bank account or by bank cheque.
Limitations
The manufacturer's warranty does not cover:
Customer Support
To exercise your warranty rights, please contact our customer service team for assistance.
