At Luxe Paris, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns policy.
Return Eligibility
To be eligible for a return, the following conditions must be met:
Return Process
To initiate a return, please contact our customer support team at contact@luxeparis.com.au or by phone at 02 8102 6841. Provide your order number, proof of purchase, and a brief description of the reason for the return.
Return Shipping
Customers are responsible for the return shipping costs unless the item is defective or not as described. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Refunds will be processed once the returned item is received and inspected. If the return meets the eligibility criteria, your refund will be issued to the original payment method within 14 days of approval.
Exchanges
Please note that we do not offer exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order.
Contact Us
If you have any questions regarding our returns policy, please do not hesitate to reach out to us.
